Refund Policy

Monthly subscription payments

Full access begins immediately after successful payment. Subscription payments are generally not refundable merely because you change your mind or do not use the service.

You can cancel at any time to stop future renewals. Unless a refund is required by law or approved under this policy, cancelling part-way through a paid month does not create a full or partial refund; access continues until that paid month ends.

When we will investigate a refund

Tell us promptly if you were charged twice, charged after an effective cancellation, charged the wrong amount, or could not access the paid service because of a fault on our side.

We will check the relevant Stripe and account records. If a charge was incorrect, or a refund is otherwise required by law, we will correct it or issue the appropriate refund.

Requests outside those circumstances may be considered case by case, but this policy does not promise a refund where one is not legally required.

Payment problems

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact support with the email used at checkout and your Stripe subscription ID (sub_...). Do not send card numbers or bank details.

You can also check the payment and manage links on the Stripe email receipt sent when you subscribed.

How refunds are paid

Any approved refund is returned through Stripe to the original payment method. The time it takes to appear depends on Stripe, your payment provider and your bank.

If the payment that provided your current access is fully refunded, paid access may end when the refund is processed.

Your legal rights

Nothing in this policy excludes or limits any refund, remedy or other statutory consumer right that cannot lawfully be excluded or limited, including rights relating to faulty or misdescribed digital content.